AWS + GATESTONE DIGITAL

Build cloud, contact center, and AI solutions around outcomes

Build cloud, contact center, and AI solutions around outcomes

Build cloud, contact center, and AI solutions around outcomes

AWS offers a broad foundation for cloud, data, AI, applications, and customer engagement. Gatestone Digital brings the right services together around clear customer and business outcomes.

AWS offers a broad foundation for cloud, data, AI, applications, and customer engagement. Gatestone Digital brings the right services together around clear customer and business outcomes.

AWS offers a broad foundation for cloud, data, AI, applications, and customer engagement. Gatestone Digital brings the right services together around clear customer and business outcomes.

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AWS logo

PARTNER CAPABILITY

A composable cloud foundation for customer operations

A composable cloud foundation for customer operations

A composable cloud foundation for customer operations

AWS services can support modern applications, data platforms, analytics, generative AI, machine learning, integration, security, and cloud contact centers through Amazon Connect. Gatestone Digital selects and connects the right services around each journey, then builds the controls and operating model required for reliable production use.

AWS services can support modern applications, data platforms, analytics, generative AI, machine learning, integration, security, and cloud contact centers through Amazon Connect. Gatestone Digital selects and connects the right services around each journey, then builds the controls and operating model required for reliable production use.

PARTNER OPERATING FLOW

PARTNER OPERATING FLOW

GOVERNED

Events + data

Events + data

AWS services

AWS services

Agent + application

Agent + application

Scaled operation

Scaled operation

WHERE IT CREATES LEVERAGE

Production use cases, designed around the operating outcome

Production use cases, designed around the operating outcome

Production use cases, designed around the operating outcome

AWS offers a broad set of composable services. Gatestone Digital narrows that choice to the architecture required by the customer journey, then delivers the integration, security, reliability, and operating model around it.

AWS offers a broad set of composable services. Gatestone Digital narrows that choice to the architecture required by the customer journey, then delivers the integration, security, reliability, and operating model around it.

AWS offers a broad set of composable services. Gatestone Digital narrows that choice to the architecture required by the customer journey, then delivers the integration, security, reliability, and operating model around it.

01

Amazon Connect modernization

Amazon Connect modernization

Design routing, self serve, agent experience, analytics, and integrations around the target service model.

02

Generative AI on Bedrock

Generative AI on Bedrock

Build grounded assistants and agents with evaluation, controls, observability, and human review.

03

Modern cloud digital products

Modern cloud digital products

Modernize applications, APIs, event flows, and data services for resilient customer and employee experiences.

04

Operational data and analytics

Operational data and analytics

Create governed pipelines and decision products that connect customer signals to measurable action.

WHAT WE ENABLE

Partner technology, shaped for the work around it

Partner technology, shaped for the work around it

Partner technology, shaped for the work around it

01

Modern cloud applications and data

Modernize applications, integration, data pipelines, and operations on a scalable AWS foundation.

02

Generative AI and machine learning

Use services such as Amazon Bedrock and SageMaker to build, evaluate, deploy, and operate intelligent capabilities.

03

Cloud contact center

Design Amazon Connect routing, self serve, agent experience, analytics, and integrations around the target customer journey.

GATESTONE DIGITAL SOLUTIONS

Where the platform meets the operating challenge

Where the platform meets the operating challenge

Where the platform meets the operating challenge

Cloud Services

Plan and execute cloud modernization across infrastructure, applications, data, security, and operations.

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CCaaS

Implement a connected contact center platform with routing, self serve, agent tools, analytics, and service governance.

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Conversational AI Solutions

Create grounded voice and digital assistants integrated with enterprise systems and human escalation.

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GATESTONE DIGITAL DELIVERY

Compose only what the operating journey needs

Compose only what the operating journey needs

Compose only what the operating journey needs

Gatestone Digital maps the business process, selects the AWS services that fit, builds the data and integration layer, validates security and failure behavior, and enables the organization to operate and improve the system.

Gatestone Digital maps the business process, selects the AWS services that fit, builds the data and integration layer, validates security and failure behavior, and enables the organization to operate and improve the system.

Talk to our team

PRODUCTION CONTROL PLANE

PRODUCTION CONTROL PLANE

MONITORED

AWS

Identity + network

CONNECTED

Data protection

ACTIVE

Reliability + recovery

ROUTED

Cost + performance

MEASURED