CALLMINER + GATESTONE DIGITAL

Turn every conversation into insight teams can use

Turn every conversation into insight teams can use

Turn every conversation into insight teams can use

CallMiner helps teams understand what is happening across voice and digital conversations. Gatestone Digital turns that insight into better quality, coaching, guidance, automation, and customer experiences.

CallMiner helps teams understand what is happening across voice and digital conversations. Gatestone Digital turns that insight into better quality, coaching, guidance, automation, and customer experiences.

CallMiner helps teams understand what is happening across voice and digital conversations. Gatestone Digital turns that insight into better quality, coaching, guidance, automation, and customer experiences.

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PARTNER CAPABILITY

Create a closed loop from conversation to operational change

Create a closed loop from conversation to operational change

Create a closed loop from conversation to operational change

CallMiner can capture omnichannel interactions, analyze conversation patterns, support live guidance, automate quality insight, and inform CX automation. Gatestone Digital designs the data, structure, calibration, workflow, governance, and change practices that convert those signals into better decisions and behavior.

CallMiner can capture omnichannel interactions, analyze conversation patterns, support live guidance, automate quality insight, and inform CX automation. Gatestone Digital designs the data, structure, calibration, workflow, governance, and change practices that convert those signals into better decisions and behavior.

PARTNER OPERATING FLOW

PARTNER OPERATING FLOW

GOVERNED

Voice + digital

Voice + digital

Capture + transcription

Capture + transcription

AI insight

AI insight

Coaching + automation

Coaching + automation

WHERE IT CREATES LEVERAGE

Production use cases, designed around the operating outcome

Production use cases, designed around the operating outcome

Production use cases, designed around the operating outcome

CallMiner creates the most value when insight is operationalized. Gatestone Digital links conversation signals to the people, workflows, controls, and automation decisions that can actually change customer outcomes.

CallMiner creates the most value when insight is operationalized. Gatestone Digital links conversation signals to the people, workflows, controls, and automation decisions that can actually change customer outcomes.

CallMiner creates the most value when insight is operationalized. Gatestone Digital links conversation signals to the people, workflows, controls, and automation decisions that can actually change customer outcomes.

01

Automated quality management

Automated quality management

Evaluate far more interactions against calibrated behaviors, policies, and customer-outcome criteria.

02

Targeted agent coaching

Targeted agent coaching

Identify specific behavior patterns and route supported by evidence coaching to the people who need it.

03

Compliance and risk detection

Compliance and risk detection

Surface sensitive information, required language, process deviations, and emerging risk signals across channels.

04

Voice-of-customer intelligence

Voice-of-customer intelligence

Find root causes, product friction, churn signals, and journey breakdowns in unsolicited conversation data.

WHAT WE ENABLE

Partner technology, shaped for the work around it

Partner technology, shaped for the work around it

Partner technology, shaped for the work around it

01

Omnichannel capture and analysis

Ingest voice and digital interactions, structure unstructured data, and identify the themes, intent, emotion, and root causes behind customer outcomes.

02

Quality, coaching, and live assist

Automate evaluation coverage, target coaching, and surface next-best guidance while the interaction is still active.

03

Risk, insight, and automation

Detect sensitive data, compliance signals, friction, demand drivers, and automation opportunities across the conversation estate.

GATESTONE DIGITAL SOLUTIONS

Where the platform meets the operating challenge

Where the platform meets the operating challenge

Where the platform meets the operating challenge

AI enabled Agent Tools

Give agents and supervisors live guidance, focused coaching, and supported by evidence performance insight.

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Digital CX Transformation

Use conversation evidence to redesign journeys, processes, knowledge, and operating priorities.

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Conversational AI Solutions

Use real interaction data to improve intent design, automated conversations, escalation, and quality.

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GATESTONE DIGITAL DELIVERY

Turn interaction data into a managed improvement system

Turn interaction data into a managed improvement system

Turn interaction data into a managed improvement system

Gatestone Digital connects the interaction sources, develops business taxonomies and quality logic, calibrates human and automated review, embeds insight into workflows, and measures the resulting behavior and customer outcomes.

Gatestone Digital connects the interaction sources, develops business taxonomies and quality logic, calibrates human and automated review, embeds insight into workflows, and measures the resulting behavior and customer outcomes.

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PRODUCTION CONTROL PLANE

PRODUCTION CONTROL PLANE

MONITORED

CallMiner

Capture + redaction

CONNECTED

Structure + models

ACTIVE

Live guidance

ROUTED

Closed-loop measurement

MEASURED