FIN + GATESTONE DIGITAL

AI customer service that gets work done

AI customer service that gets work done

AI customer service that gets work done

Fin brings AI into everyday service. Gatestone Digital connects it to trusted knowledge, customer context, business systems, and human support so more conversations lead to a clear resolution.

Fin brings AI into everyday service. Gatestone Digital connects it to trusted knowledge, customer context, business systems, and human support so more conversations lead to a clear resolution.

Fin brings AI into everyday service. Gatestone Digital connects it to trusted knowledge, customer context, business systems, and human support so more conversations lead to a clear resolution.

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Fin logo

PARTNER CAPABILITY

From first conversation to resolved outcome

From first conversation to resolved outcome

From first conversation to resolved outcome

Fin can work across customer channels, use business context, take actions through connected systems, and transfer to people with the conversation intact. Gatestone Digital designs the surrounding operating model: knowledge readiness, integration, escalation, QA, measurement, and continuous improvement.

Fin can work across customer channels, use business context, take actions through connected systems, and transfer to people with the conversation intact. Gatestone Digital designs the surrounding operating model: knowledge readiness, integration, escalation, QA, measurement, and continuous improvement.

PARTNER OPERATING FLOW

PARTNER OPERATING FLOW

GOVERNED

Customer intent

Customer intent

Approved knowledge

Approved knowledge

Fin resolution

Fin resolution

Human handoff

Human handoff

WHERE IT CREATES LEVERAGE

Production use cases, designed around the operating outcome

Production use cases, designed around the operating outcome

Production use cases, designed around the operating outcome

Use Fin where service demand is repeatable but the work still depends on trusted knowledge, connected systems, and clear escalation. Gatestone Digital designs the conversational layer, connected actions, and assisted escalation as one resolution path.

Use Fin where service demand is repeatable but the work still depends on trusted knowledge, connected systems, and clear escalation. Gatestone Digital designs the conversational layer, connected actions, and assisted escalation as one resolution path.

Use Fin where service demand is repeatable but the work still depends on trusted knowledge, connected systems, and clear escalation. Gatestone Digital designs the conversational layer, connected actions, and assisted escalation as one resolution path.

01

Self serve grounded in policy

Self serve grounded in policy

Resolve high-volume questions against approved policies, account context, and current operational knowledge.

02

Connected account service

Connected account service

Let customers complete bounded tasks such as updates, refunds, payments, and troubleshooting without losing context.

03

Context preserving assisted handoff

Context preserving assisted handoff

Transfer intent, identity, history, completed steps, and unresolved work to a person when judgment or empathy matters.

04

Continuous resolution improvement

Continuous resolution improvement

Use conversation evidence, QA findings, and failure analysis to improve knowledge, workflows, and resolution quality.

WHAT WE ENABLE

Partner technology, shaped for the work around it

Partner technology, shaped for the work around it

Partner technology, shaped for the work around it

01

Grounded, contextual answers

Connect Fin to approved knowledge and customer context so responses reflect the policy, history, and intent behind the request.

02

Procedures and system actions

Design bounded workflows for account updates, payments, refunds, troubleshooting, and other complex service tasks.

03

Testing and production insight

Establish simulations, regression testing, QA review, observability, and improvement routines before and after launch.

GATESTONE DIGITAL SOLUTIONS

Where the platform meets the operating challenge

Where the platform meets the operating challenge

Where the platform meets the operating challenge

Conversational AI Solutions

Design voice and digital interactions that understand intent, act safely, and hand off with context.

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AI enabled Agent Tools

Give employees concise guidance, relevant knowledge, and recommended actions around the same service operation.

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Digital CX Transformation

Redesign journeys, roles, controls, and metrics so automation improves both customer effort and operating performance.

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GATESTONE DIGITAL DELIVERY

Design, integrate, govern, improve

Design, integrate, govern, improve

Design, integrate, govern, improve

Gatestone Digital starts with priority intents, prepares knowledge and procedures, connects Fin to the service stack, validates escalation and failure behavior, then operates a learning loop based on real interactions.

Gatestone Digital starts with priority intents, prepares knowledge and procedures, connects Fin to the service stack, validates escalation and failure behavior, then operates a learning loop based on real interactions.

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PRODUCTION CONTROL PLANE

PRODUCTION CONTROL PLANE

MONITORED

Fin

Knowledge governance

CONNECTED

Action permissions

ACTIVE

QA + escalation

ROUTED

Outcome measurement

MEASURED