FIVE9 + GATESTONE DIGITAL

Create cloud contact center experiences built around resolution

Five9 brings voice, digital engagement, routing, agent support, workforce capabilities, and analytics into one cloud platform. Gatestone Digital turns them into a connected service experience.

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PARTNER CAPABILITY

Connect customers, agents, automation, and insight in one CX platform

The Five9 Intelligent CX Platform supports voice and digital engagement, AI agents, intelligent virtual agents, agent assist, routing, workforce optimization, interaction analytics, and open integrations. Gatestone Digital designs the journey architecture, data connections, operating controls, and adoption practices required to make those capabilities dependable in production.

PARTNER OPERATING FLOW

GOVERNED

Customer intent

Five9 coordination

AI + human workforce

Resolution + insight

WHERE IT CREATES LEVERAGE

Production use cases, designed around the operating outcome

Five9 creates the most value when platform configuration follows a clear service model. Gatestone Digital connects customer intent, routing, automation, agent work, quality, and insight into one governed operating system.

Cloud contact center modernization

Move from fragmented or legacy infrastructure to a scalable omnichannel operation with measured migration and service continuity.

AI enabled self serve

Automate repeatable voice and digital intents with approved actions, clear failure behavior, and context-rich assisted escalation.

Agent experience and performance

Unify customer context, workflow, knowledge, guidance, summaries, quality, coaching, and workforce insight around the point of work.

Intelligent customer coordination

Use intent, history, value, priority, and proficiency signals to route each interaction to the right automated or human resource.

WHAT WE ENABLE

Partner technology, shaped for the work around it

Omnichannel service and intelligent routing

Coordinate voice, email, chat, SMS, and social messaging with customer context, intent, skills, priority, and service-level rules.

AI self serve and agent empowerment

Combine AI agents, conversational automation, live assistance, summaries, and approved knowledge to reduce effort without losing the human path.

Workforce, analytics, and continuous improvement

Connect operational visibility, quality, staffing, coaching, journey signals, and interaction analytics to measurable customer and business outcomes.

GATESTONE DIGITAL SOLUTIONS

Where the platform meets the operating challenge

CCaaS

Modernize routing, channels, integrations, workforce practices, analytics, and contact center governance on a cloud foundation.

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Conversational AI Solutions

Design self serve experiences that resolve routine demand and transfer complex work with identity, intent, and history intact.

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AI enabled Agent Tools

Give employees live guidance, summaries, approved knowledge, and recommended actions within the active interaction.

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GATESTONE DIGITAL DELIVERY

Modernize the platform and the operating model together

Gatestone Digital maps demand and journeys, configures channels and routing, connects CRM and operational systems, designs AI and escalation controls, prepares the workforce, and establishes a performance cadence for continuous improvement.

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PRODUCTION CONTROL PLANE

MONITORED

Five9

Routing policy

CONNECTED

Knowledge + permissions

ACTIVE

Quality + workforce

ROUTED

Outcome analytics

MEASURED